Why Scrum does not work (and what can we do about it)
Posted On 01.04.2018
Scrum is the most popular agile framework. Period. If we look at VersionOne 11th State of Agile report, Scrum is praciced by 58% of respondents (68% if we summ up Scrum and Scrum/XP hybrid). Among scaling frameworks Scrum although dominate: while Scrum-of-Scrums has 27% (1% less than Scaled Agile Framework), Scrum-of-Scrums, LeSS and Nexus combined have 31%. I believe that there are two main reasons for such popularity. First, Scrum is simple to understand and comes with a clear recipe – Scrum Guide. Second – it works by helping team to succeed in value-driven agile delivery.
So it looks like within a first paragraph I have reached the conclusion that contradicts my initial claim made in post heading. Well, no. Scrum really works – but only if you succeed in its adoption. I do believe that Scrum is extremely powerful, and its power emerges out of tight interconnection of Scrum roles, artifacts and practices. Its holistic nature emphasized in Scrum Guide itself: “Each component within the framework serves a specific purpose and is essential to Scrum’s success and usage.” This means that the one and only way of getting full benefits of Scrum is literally follow the Scrum Guide. This does not mean that you cannot get at least some benefits from using part of Scrum (often referred as “Scrum, But”), but a) one should not call this thing “Scrum, and b) actual results are highly unpredictable.
Why would you want to implement ScrumBut? Well, assuming that you are not ignorant, the main reason would be “It contradicts our organizations culture.” Among main challenges of Agile adoption “Company philosophy or culture at odds with core agile values” is at the top (and rising) for at least 6 years with 63% last year. So in Agile (and Scrum) adoption key question is “How can we change organizational culture so that it will embrace (or at least will not contradict) Agile values and principles.” One possible answer to that question is known as Larman’s 5th Law of Organizational Behavior: “Culture follows structure.” If you want to really change culture, you have to start with changing structure, because culture does not really change otherwise. Make people act differently, they will adapt their mindset so that this new way of doing things will be aligned with their way of thinking about their actions. This is what Scrum does (when fully implemented) – it creates a structure that forces organization to become Agile.
I believe that Scrum works exactly like that – not only changing the way of doing, but changing mindset and belief system of people involved. But (and it’s a big butt!) putting people in new environment with new rules is painful, so as changing one’s mindset. And when choosing is between two painful paths, people tend to pick the one that associated will less pain. Or at least the one that they think will bring less pain. .
This leads us to understanding a key reason for Scrum failure: it just requires too much change (and too much pain) to do the Scrum. If an organization’s culture is close enough to Agile, implementng Scrum works is like magic: it will add necessary tension that will force cultural changes, leading to success of Scrum adoption and Agile transformation. But as soon as the distance between organizational culture and Agile becomes too big, enforcement of Scrum framework does the opposite. Now it’s not just structure vs culture, it’s structure vs culture and pain aversion combined. And we all know how much energy people can direct on pain aversion. So Scrum is doomed to fail, and there are basically two ways how events can unfold after that. One is stepping back to what is, claimimg that “Scrum (and Agile) does not fit our company”. The other is changing Scrum so that it won’t bring so much tension (and pain). The latter leads to all sorts of “ScrumBut”s and Cargo Cults, and in best case will lead to frustration, irritation and unproductive behavior (and in worst case it can lead organization to total disaster).
So Scrum does not work when forced on organization with poorly compatible culture. Does this imply that Scrum is bad? No. But what it does imply is that literally following Scrum Guide is not suitable for every organization, and Scrum Master has to carefully think out a way of Implementing Scrum. This could possibly mean that we do not do Scrum from the very beginning, and trying to gradually approximate our structure to Scrum, and avoiding “get it right from the first time” attitude.
This is a first of a series of posts on my perception Agile coaching, it’s challenges and faults. By no means I’m claiming that I have all the answers. Rather, I hope that by writing this (and by reflecting on your feedback) I could think through this and maybe find some plausible answer on the main question of agile coach: How to help an organization make it’s way through successfull Agile tansformation. In next post I will consider some of the questions that a Change Leader should consider designing a plan for Agile transformation.